Frequently Asked Questions

How long does it take to get an appointment?
Typically 2-4 days, sometimes sooner. During the holidays, especially November we will get fully booked early, try to call ahead as soon as possible to get your preferred day for service.

Do you move furniture?
Yes most furniture can be moved during the cleaning process, we ask that you have all the small breakables removed before our arrival, also any small items and live plants can be moved to a kitchen or bath area whenever possible.

Pianos, large entertainment centers, full china hutches, cannot be moved. All beds and other larger pieces are taken on an individual basis.

How often should my carpet be cleaned?
The majority of carpet manufacturers recommend carpet cleaning by a professional carpet cleaning firm such as Knight's Carpet Care every 6-12 months. The time frame may vary with individual needs such as children or pets, which usually require that carpet be cleaned more frequently.

What method does Knight's Carpet Care use?
We use the Hot Water Extraction method. The water in our truck mounted equipment reaches temperatures of 230 degrees Fahrenheit, helping to loosen the majority of soils. These soils can then be removed with the high vacuum generated by this same machine. The best equipment in the business and our exclusive 10 step carpet cleaning process make us one of the best. Dry Cleaning also available (bonnet cleaning).

Why does Knight's Carpet Care use this method?
Hot Water Extraction is the method of choice by most carpet manufacturers because of its greater effectiveness for removing soils and leaving your carpet looking its best.

How long will it take for my carpet to dry?
It normally takes 2-8 hours for the carpet to feel dry enough to walk on, but is typically not completely dry for 12 hours. This will vary mostly depending on which type of carpet fiber you have. Our efficient truck mounted machines will remove most of the moisture.

You can walk on the carpet right after cleaning, provided you wear socks or some kind of foot covering to keep oils on your feet from getting into the damp carpet. We can also do a "dry cleaning" process, if you prefer, Call for details.

How can I keep my carpet looking good?
Vacuuming your carpet thoroughly every week will make a major difference in maintaining your carpet. Fact is that 80% of the soil in your carpet is of the loose, insoluble type.

I've heard it is best to put off having your carpet cleaned as long as possible - is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets' fibers. The higher the traffic in a given area, the more the carpet will need cleaning.